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Privacy Policy for Sakura Hair Care
Effective Date: 7th September 2024
Sakura Hair Care (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly, in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Queensland privacy laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
1. Collection of Personal Information
We collect personal information necessary for us to provide services to you, including but not limited to:
Full name
Address
Email address
Phone number
Payment details
Transaction history
Social media handles
Sensitive information (health details) related to services such as skin or hair treatments, if relevant.
2. Purpose of Collection
We collect and use your personal information for purposes including:
Providing products and services to you
Processing payments and orders
Managing and improving our website and services
Communicating with you about promotions, offers, and updates
Complying with legal obligations (e.g., taxation or health regulations)
3. How We Collect Information
We may collect your personal information in several ways, including:
Directly from you when you make a purchase, booking, or inquiry
Through our website, online forms, or email correspondence
From third parties where you have consented, or where otherwise legally permitted
4. Use and Disclosure of Personal Information
We will only use or disclose your personal information for the purposes outlined in this Privacy Policy, or as required or permitted by law. We may share your information with:
Service providers and contractors who assist us with operational services (e.g., payment processing, IT support)
Regulatory bodies, if required for compliance with applicable laws and regulations
Third parties involved in marketing or promotional activities, provided you have given consent
We will not sell, rent, or lease your personal information to any third parties.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, modification, disclosure, or misuse. Security measures include:
Secure storage of data in Australia
Encryption of sensitive information
Regular updates and monitoring of security protocols
Staff training on privacy compliance
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you. If any information is inaccurate, out-of-date, or incomplete, you may request corrections. To do so, please contact us using the details provided below.
7. Cookies and Online Data
Our website may use cookies and similar technologies to enhance user experience and track website usage. You can modify your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.
8. Overseas Disclosure
In certain circumstances, we may disclose your personal information to entities located overseas (e.g., cloud storage providers). When this occurs, we take reasonable steps to ensure these entities comply with Australian privacy laws or equivalent standards.
9. Direct Marketing
We may use your personal information for direct marketing purposes to provide information about our products, services, or promotions. You have the right to opt-out of receiving direct marketing communications at any time by following the unsubscribe instructions or contacting us.
10. Complaints
If you believe we have breached your privacy rights, you can lodge a complaint by contacting us at the details provided below. We take privacy complaints seriously and will respond promptly to resolve any concerns.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any amendments will be posted on our website, and we encourage you to review this policy periodically.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Sakura Hair Care
PO BOX 409, Broadbeach QLD 4218
Email: sales@sakurahaircare.com.au
Phone: 0480 308 646