How quickly can I get my unit?
We endeavour to dispatch all orders within 48 hours of payment confirmation, with delivery times typically ranging from 2 to 12 business days depending on location and courier service.
Can I use more than one discount or offer at once?
In most cases, only one offer code can be used per order unless stated otherwise.
We are located in Gold Coast, Queensland
All orders placed will receive a tracking link sent directly to the email address provided at checkout once the order has been dispatched.
Do you ship Australia-wide?
Yes. We ship Australia-wide.
How do I choose the right products for my hair type?
Start with your primary concern such as dryness, damage, frizz, oiliness, scalp buildup,
blonde toning, or curls. For a tailored routine, contact us with your hair type, scalp condition,
and what you are trying to improve
Can I use your products in a professional setting?
Yes. Our range is suitable for professional use in salons and head spa environments.
Do you sell accessories for head spa experiences?
Yes. We offer accessories such as brushes, scalp tools, eye masks, towels, cleaning items,
and selected parts.
How long do refunds take once my return is received?
Refunds are typically processed back to the original payment method within 7 to 14 business days after your return is received.
All Sakura Hair Care products are covered by guarantees under Australian Consumer Law, ensuring they are of acceptable quality and fit for purpose, and we stand behind the quality of every item we sell.
My order arrived damaged. What should I do?
Contact us as soon as possible with photos of the packaging and item, plus your order number, so we can assist quickly.
