Privacy Policy

Effective Date: 7 September 2024

Sakura Hair Care (“we,” “us,” or “our”) is committed to protecting your privacy and handling personal information with care and integrity. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is reasonably necessary to provide our products and services, including but not limited to:

  • Full name
  • Address
  • Email address
  • Phone number
  • Payment details
  • Transaction history
  • Social media handles (where voluntarily provided)
  • Relevant information associated with hair or skin services, where applicable

2. Purpose of Collection

We collect and use personal information solely for legitimate business purposes, including:

  • Supplying products and services
  • Processing payments and fulfilling orders
  • Managing customer accounts and enquiries
  • Improving our website, services, and customer experience
  • Communicating service updates, promotions, and product information
  • Meeting legal and regulatory obligations

3. How We Collect Information

Personal information may be collected through:

  • Purchases, enquiries, or bookings made directly with us
  • Our website, online forms, or email correspondence
  • Voluntary interactions via phone, email, or social media

4. Use of Personal Information

We use personal information strictly for internal business purposes related to the services we provide.

We do not sell, rent, lease, trade, or disclose personal information to third parties. Your information is not shared with external organisations for marketing, promotional, or commercial purposes.

5. Data Security

We take strong and proactive measures to safeguard your personal information against misuse, interference, loss, unauthorised access, or disclosure. These measures include:

  • Secure storage of data within Australia
  • Use of encryption for sensitive information
  • Controlled access to personal information
  • Regular system monitoring and security updates
  • Staff training on privacy and data protection practices

6. Accessing and Correcting Your Information

You may request access to the personal information we hold about you at any time. If you believe your information is inaccurate, incomplete, or out of date, you may request a correction using the contact details below.

7. Cookies and Online Data

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies help us understand website usage and enhance site performance. You may adjust your browser settings to manage or disable cookies if preferred.

8. Direct Marketing

We may use your personal information to send communications relating to our products, services, or promotions. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our messages or by contacting us directly.

9. Complaints

If you believe your privacy rights have been breached, please contact us using the details below. We take all privacy concerns seriously and will investigate and respond promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on our website, and we encourage you to review this policy periodically.

11. Contact Us

For questions, requests, or concerns relating to this Privacy Policy or your personal information, please contact:

Sakura Hair Care
PO BOX 409
Broadbeach QLD 4218
Email: sales@sakurahaircare.com.au
Phone: 07 5631 9259