Refunds for Online Purchases

If a refund is applicable, you will be notified via email once the returned item has been received and assessed. Approved refunds will be processed using the original payment method used at the time of purchase.

Please allow 7 to 14 business days from the date we receive your returned item for the refund to be finalised. Processing times may vary depending on your financial institution.

The terms and conditions outlined on this website form an integral part of every sale. Sakura Hair Care reserves the right to update or amend these terms and conditions at any time without prior notice.

Shipping

Sakura Hair Care endeavours to dispatch orders placed through our online store within 48 business hours of payment confirmation. Orders are processed Monday to Friday, excluding public holidays.

We utilise major courier services to ensure reliable delivery, including:

  • Aramex for smaller items
  • TNT and FedEx for larger or bulk items
  • Australia Post where applicable

Carrier selection is based on item size, weight, and delivery location.

Delivery timeframes may vary depending on destination and courier service. Please allow approximately 5 to 10 business days for your order to arrive once dispatched.